Frequently Asked Questions
Everything you need to know about our luxury silk and lifestyle collections.
What makes Jim Thompson silk unique?
Jim Thompson silk is globally renowned for its traditional hand-weaving techniques and superior quality. We oversee the entire production process from silkworm cultivation to the final weave, ensuring a luxurious finish and exceptional durability.
How should I care for my silk garments?
To preserve the luster and texture of your silk, we recommend professional dry cleaning. For minor care, use a cool iron on the reverse side and avoid direct contact with water or perfume.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We accept returns for unworn and unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as face masks or personalized goods, are final sale for hygiene reasons.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your delivery progress.
Are your products sustainably made?
Sustainability is at the heart of our heritage. We support local Thai farming communities and implement eco-friendly practices in our manufacturing facilities to reduce waste and energy consumption.